We want you to be satisfied with your purchase. Please review our return and exchange policy carefully to understand the conditions and process.
Returns are accepted only if the product received is damaged, defective, incorrect, or significantly different from the description.
Customers must inform us within 24 hours of delivery with proper photo or video proof to be eligible for a return or replacement.
The product must be unused and in its original condition along with the original packaging.
Items that are damaged due to misuse, improper handling, or natural wear and tear are not eligible for return.
Due to the nature of plants and perishable products, certain items may not be eligible for return unless they are damaged or incorrect at the time of delivery.
Once your request is approved, our support team will guide you through the return process. In some cases, pickup may be arranged or customers may be asked to ship the product back.
We may offer a replacement or exchange instead of a return, depending on product availability and the nature of the issue reported.
After the returned product is received and inspected, eligible refunds will be processed within 5–7 working days through the original payment method.
Shipping charges may not be refundable unless the return is due to an error on our side such as incorrect or damaged product delivery.
For return or exchange requests, please contact our support team via our Contact Us page or email us at support@yourwebsite.com.
